About Us

FAQ

 

What Is physiotherapy?

Physiotherapy uses a variety of techniques to help your muscles and joints work to their full potential. It can help repair damage by speeding up the healing process and by reducing pain and stiffness. Physiotherapy also plays a vital role in rehabilitation; for example, helping people who have had strokes relearn basic movements.

All physiotherapists in Australia are required to be registered by law. Registration as a physiotherapist is only possible after completion of a university degree in physiotherapy or health sciences.

Is there a waiting list for appointments?

An appointment will usually be available within 24-48 hours; though where possible, we try and find an appointment on the same day.

Do I need a referral letter?

A referral is not necessary, though if you have one, bring it with you so that the physiotherapist can communicate with the referring practitioner if required.

What are your payment terms?

Payment is made after each consultation, either by credit card, eftpos, or cash. Please contact us for an up to date list of charges.

Can I use my health fund card?

We have a HICAPS system on site which directly communicates with your Health Fund. After your Health Fund rebates the fee, you will only be required to pay the gap.

The amount of the rebate will vary from fund to fund and will depend on your level of cover. It may be best to consult with your Fund directly to get an estimation of the rebate.

Philip Wood Physiotherapy is a BUPA preferred partner and a member of the HCF More for Muscles Program.

How long will the appointment take?

Initial appointments last for up to 40 minutes. This is to allow for extra time to discuss the history of the presenting problem.

If the physiotherapist requires a follow-up appointment, these are usually shorter duration of around 20 minutes.

Longer follow up appointments are available on request at an additional cost.

Where is the clinic located?

Our Riverstone Clinic is located at 7 Oxford St. The Practice is a short walk from public transport (train or bus) and has plenty of onsite parking.

Our Stanhope Gardens Clinic is located at Blacktown Leisure Centre Stanhope, Sentry Drive. Buses stop frequently at the front door of the Leisure Centre and there is plenty of onsite parking.

Do you treat people in their home?

We recognise that it is not always possible to travel to our clinics for physiotherapy, so our services extend to physiotherapy in your home. We also visit Nursing Homes and Aged Care Facilities with appropriate prior consent.

What if I need to see other health care professionals?

Where necessary, our physiotherapists will consult with other health professionals to ensure the best possible treatment outcomes.

Do you treat third party injuries?

Once liability has been accepted, injuries can be treated at either practice by our SIRA accredited physiotherapists.

Please bring these details with you for your initial appointment:

  • Claim number
  • Insurance Company
  • Date of Injury
  • Doctors’ referral
  • Claims officer
  • Workplace details

If liability is pending or refused, you will be billed for all consultations.

Does Medicare cover physiotherapy?

Some limited physiotherapy sessions for patients with chronic conditions and complex care needs are covered by Medicare under the Enhanced Primary Care Program (EPC). An EPC is solely at the discretion of your General Practitioner who will determine your eligibility and complete a referral if warranted.